Shipping Details & Return Policy

Shipping details

Depending on your location standard shipping may take between 5-15 business days to arrive. We strive to deliver your package as fast as possible but bear in mind that due to the current COVID restrictions in some countries it may take longer for it to arrive at your destination.

We also offer express shipping which takes 2-5 business days.

Some of the couriers we work with dispatch packages at a specific day of the week and thus it may take some days for the package to be collected and dispatched.

 

Customs and duties

Our products are sent from Bulgaria. Shipping internationally may incur custom fees depending on the country where the order is being dispatched to. The fee is the recipients’ responsibility and may vary depending on the country’s specific customs and duties policy.

Tracking number

All of our orders come with a tracking number which will be sent via email to you once the order is dispatched.

 

 

 

Return policy

Returns may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label. Returned products must meet the below requirements in order to be accepted for a refund:

All items must be in original condition. Products that have been worn, used, altered or damaged will not be accepted.

Made to Order or personalized items are final sale and cannot be returned.

Products returned by mail to us will be processed within 14 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment.

Please note any shipping charges incurred at the time of purchase are non-refundable.